Refunds: If you purchased a product through one of our authorized distributors/dealers, returns must be shipped back to whom you purchased the product from.
Product Exchange: With a proof of purchase, product exchange requests can be handled by AlphaRex directly.
We offer a 30-DAY SATISFACTION GUARANTEE on AlphaRex lights. These products can be returned for any reason within 30 days of delivery, provided each item is in original conditional as NEW at full MSRP, with freight prepaid by you.
If you are returning a product because of an error made by us (i.e., we sent you the wrong item or quantity), return the product to us within 10 days of delivery, in the original packaging and unused. We will send out a return label.