Shipment Processing Time
All orders are processed within one, to two, business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Incorrect Shipping Address or Address Changes
Items shall be shipped to the address the Customer has provided to YOTA FORCE. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, Customer is solely responsible for said loss, if YOTA FORCE shipped the product to the address supplied by the Customer during purchase. Upon delivery to the address, the Customer supplies when ordering, YOTA FORCE is considered to have completed delivery of the product, and no further liability is assumed by YOTA FORCE, for customer’s actual receipt of item. If customer gives YOTA FORCE an address from which customer cannot retrieve the product, then the customer is fully liable, and delivery is considered complete upon delivery to the address the Customer provided at checkout.
Shipping charges for your order will be calculated and displayed at checkout, except for orders shipping to Hawaii, Guam and Puerto Rico. Please note that additional charges may apply for any order shipping to Hawaii, Guam, or Puerto Rico. Customer, hereby, consents to pay the shipping as quoted at check out, or for Hawaii, Guam and Puerto Rico, Customer agrees to pay the amount invoiced via email, for shipping.
If your shipping address is in Hawaii, Guam or Puerto Rico, you will receive an email, after your order is received, with details of additional shipping charges and an invoice for payment.
Shipment to P.O. Boxes or APO/FPO Addresses
YOTA FORCE ships to the Continental United States. We also accept special orders for Hawaii and Canada. We do not currently ship to U.S. Territories, other than Guam and Puerto Rico, nor do we ship to APO/FPO/DPO addresses. If an order is received with a P.O. Box address, which requires a physical address, YOTA FORCE will reach out via email, or telephone, to request a physical address. If you fail to provide one, YOTA FORCE will be unable to ship the item, your order will be cancelled, and your purchase money will be refunded, minus a 20% cancellation fee.
Customs, Duties and Taxes
YOTA FORCE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Goods Policy
While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please CONTACT US IMMEDIATELY!
In order to file a damaged goods claim, customer must contact YOTA FORCE no later than 3 days after receiving the product. After 3 days, YOTA FORCE is unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.
YOTA FORCE cannot be held responsible for any product damages incurred during transit. YOTA FORCE will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.
If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.
If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.
Returns & Exchanges Policy
YOTA FORCE offers a 30-day refund/exchange policy on all uninstalled, unopened items, which are returned in their original packaging. The return shipping cost is the responsibility of the customer and ALL refunds are subject to a 20% restocking fee based on the total amount paid, excluding shipping charges. Shipping fees are non-refundable.
Items that cannot be returned include, any items that are clearly marked as “Non-Returnable” on our website, production orders, or orders which have otherwise been custom made.
If the box containing the item has been opened, the box has been tampered with, or if a return is attempted past the 30-day return window, the product will not be eligible for a refund or any type.
For orders where the reason for return is not a result of a YOTA FORCE error, the customer will be responsible for shipping charges related to the return of the item, and a 20% restocking fee. We recommend all returns be shipped via a traceable, and reliable, carrier service, as YOTA FORCE is not responsible nor liable, for items lost or stolen during transit.
Any item that shows signs of wear or comes with destroyed packaging, upon return, will be documented and either a 30% restocking fee will be applied, or there will be no return or refund, and the item will be sent back to the customer. This is based on the policy that we do not refund open boxes. It is also based on the policy that you must return the item in marketable condition, including the packaging.
Returns are processed within 5 business days of receiving the item, excluding weekends and holidays. Once your item is received and processed, you will receive an email notification regarding your refund, exchange or any issues related to your returned item.
Please be advised that once the refund is issued, it can take four to five business days for the funds to show up in your account. PayPal payments usually show up immediately in your PayPal account. YOTA FORCE is not responsible for any delays caused by your financial institution.
To initiate a return or exchange, please complete the below form and one of our team members will assist with getting a Return Merchandise Authorization (RMA) initiated. Please note that RMA requests may take two to three business days to initiate.
No Returns for Gift Cards
If you purchased a Gift Card, they are non-returnable and non-refundable. There are no exceptions.